Contact and support
Email us
Write to support@ispledger.com. Support is by email only.
Before you write
Many questions are answered in the documentation and the frequently asked questions. The most used guides are:
- Getting started
- Add an OLT
- Connect with OpenVPN and MikroTik
- Connection troubleshooting
- Account and password
If you forgot your password, you do not need to write to us. Use reset by email.
What to include in a support request
- Your site name, for example
yourname.freesmartolt.com. - The OLT model and firmware version.
- What you did, step by step.
- What you saw, with the exact text of any error message.
- A screenshot. For a connection problem, send a screenshot of the connection checklist on the OLT page.
Never send us a password, not for your panel and not for your OLT. We will not ask for one.
What we can help with
- signing up, signing in and resetting your password
- connecting a supported OLT to the panel, directly or through the VPN
- a page in the panel that shows an error or wrong data
- questions about how a function of the panel works
- deleting your panel or getting a copy of your data
What we cannot help with
- OLT makes that are not supported yet
- designing or repairing your network, your fibre or your splitters
- configuring your OLT, routers or customer equipment beyond what the panel does
- recovering a lost OLT password
- phone or remote desktop support
The service is free and we answer as we are able. We do not promise a response time.
Request a new OLT make
See supported OLTs for what works today. To ask for another make, email us the make, the model and the firmware version.
Report a security problem
Write to support@ispledger.com and say what you found and how to see it. More on the security page.
Report abuse
If someone is misusing the service, write to the same address. The rules are in the acceptable use policy.